Entrepreneurship with Brett Shockley

at The Park Plaza Hotel

Bloomington 4460 W 78th Street Circle,

Bloomington MN 55435

6pm-10pm August 16, 2006 (Wednesday)

(Dinner included; Free admission for CAISS members and $15 for non-members)

 Brett Shockley -- Founder, CEO and Chairman of Spanlink Before returning to Spanlink in January of 2002, Shockley was Vice President and General Manager for Cisco System Inc.'s Customer Contact Business Unit, part of Cisco's Voice Technologies Group (VTG), chartered with bringing to market the world's leading software platform for multi-media customer contact. Prior to joining Cisco, Mr. Shockley was instrumental in taking Spanlink from a $3,000 of initial capital investment to an IPO, and then in 2000 taking the company private and selling a minority interest to Cisco. Mr. Shockley has over 20 years of experience in the telecommunications and call center markets having pioneered the concept of Web-enabled call centers and releasing the industry's first product, WebCall, in 1995. He holds a patent for a telecommunications device, an MBA from Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota. In this seminar, Brett will share his experience, insights and philosophy regarding entrepreneurship, and innovation in the telecommunications market. Brett will share the history of how he founded Spanlink Communications with two partners in 1988 and how he has led the company since that time - keeping the Minnesota-based company at the forefront of the telecommunications market by driving the company's focus on product innovation and taking advantage of key industry trends. Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. With nearly 20 years experience, Spanlink develops and markets customer interaction software and system management products that exploit the benefits of unified communications network infrastructures. Spanlink applies expert planning, migration and support services to tailor each customer's solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com.